Return and refund Policy

Return Shipments Policy

This Return Shipments Policy ("Policy") governs the return request raised by the Buyer in accordance with the terms of this Policy ("Return Request") and the mechanism for resolution of disputes raised by the Seller in relation to the Return Requests.

Any capitalised terms used herein this Policy and not defined explicitly shall have the same meaning as defined in the Terms of Use, as amended from time to time.

The Users understand that KAY JAINWEARS PRIVATE LIMITED (hereinafter referred to as 'we') is an intermediary platform and shall only mediate the Return Request. Except for any Logistics RVP, it shall be sole responsibility of the Seller to resolve the issues/ concerns raised by the Buyer pertaining to the Return Request.

We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. Users agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform from time to time.

A. RETURN REQUEST

1. The Buyer may raise a Return Request on the Platform for any one of the following reasons:
   1. Product(s) is physically damaged or is defective, including damage to the outer box delivered;
   2. warranty issues or quality related issues with respect to the Product delivered;
   3. wrong Product or the Product is not matching the description or specifications mentioned on the listing page on the Platform;

Without prejudice to the foregoing, the Buyer may raise a Return Request for the following reasons ("Logistics RVP"):

1. 1. part of the Order/ Products are found to be missing due to any reasons attributable to the logistics; or
   2. Product was damaged in-transit; or
   3. Any other logistics related issues.
2. At the time of making a Return Request on the Platform, Buyer will be required to provide appropriate supporting documentation/ proof including without limitation:
   1. images of the Product(s) indicating the issue in the Product/ shipment delivered. The images need to capture the following: (a) the shipping label with Order ID; (b) Order details; (c) packed shipment; (d) issue observed by the Buyer in the Product; (e) damages to the Product.
   2. unboxing/ normal video clip indicating the issues in the Product/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Product, damages in the Product.
   3. copy of bill/ tax invoice for the Product received.

If any further information or clarification is required, we will notify.

1. Buyer may raise a Return Request for any of the issues as set forth under paragraph A.2 above within 3 days

on the Platform. We will internally scrutinize the Return Request raised by the Buyer. The Return Request raised by the Buyer will either be approved or rejected and the same will be communicated to the Buyer.

B. DECISION ON THE RETURN REQUESTS

Basis our internal scrutiny of the Return Request raised by the Buyer, any of the following may occur:

1. Approval of the Return Request: The Return Request shall be approved under the following scenarios:
   1. The Return Request has been approved by the Seller. In such case, the Reverse Shipment will be shipped to the Seller; or
   2. If we determine that the Return Request is a Logistics RVP, in such case, (i) we will pay the full value (as declared) of the Shipment to the Seller; and (ii) we shall have the right to proceed with the liquidation of such Reverse Shipment.

In case of approval of the Return Request,

1. Rejection of the Return Request: The Return Request raised by Buyer shall be rejected, in case of any of the following reasons:
   1. If the Buyer does not respond to the inquiry calls and/or communication via other modes made by us to procure missing documentation and information in relation to the Return Request; or
   2. supportive documents are insufficient, or Buyer is unable to provide sufficient proof in support of the claim.

We may, in our sole discretion, check the contents of the returned Shipment that are picked up from the Buyer, however, we shall not assume any responsibility or liability with respect to such verification of the Shipment. If we choose to do such verification, our check will be limited to checking that the Products which are handed over to us match the description of the Products, quantity, colour, size, and/ or brand with the Product for which Return Request has been raised. Buyer's return request shall automatically stand cancelled in case the Products handed over to us do not pass the verification check. We will not entertain any further return request in case of any cancellation due to verification check.

Upon receipt of Reverse Shipment from the Buyer verification and checks are done that the Products which are handed over to us match the description of the Products, quantity, colour, size, and/ or brand with the Product for which Return Request has been raised within 48 hours after receiving the material.

• • Reverse Shipment/outer box is in a visibly damaged condition or tampered;
  • Products received are wrong;
  • Difference in the quantity;
  • If the Reverse Shipment is not delivered but marked "delivered".

Upon finding the Buyers claim right, if the Buyer has already paid for the Order, the order amount for the Product(s) shall be refunded to the Buyer.