Return Shipments Policy
This Return Shipments Policy ("Policy") governs the return request raised by the Buyer in accordance with the terms of this Policy ("Return Request") and the mechanism for resolution of disputes raised by the Seller in relation to the Return Requests.
The Users understand that KAY JAINWEARS PRIVATE LIMITED (hereinafter referred to as 'we') is an intermediary platform and shall only mediate the Return Request. Except for any Logistics RVP, it shall be sole responsibility of the Seller to resolve the issues/ concerns raised by the Buyer pertaining to the Return Request.
We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. Users agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform from time to time.
A. RETURN REQUEST
Without prejudice to the foregoing, the Buyer may raise a Return Request for the following reasons ("Logistics RVP"):
If any further information or clarification is required, we will notify.
on the Platform. We will internally scrutinize the Return Request raised by the Buyer. The Return Request raised by the Buyer will either be approved or rejected and the same will be communicated to the Buyer.
B. DECISION ON THE RETURN REQUESTS
Basis our internal scrutiny of the Return Request raised by the Buyer, any of the following may occur:
In case of approval of the Return Request,
We may, in our sole discretion, check the contents of the returned Shipment that are picked up from the Buyer, however, we shall not assume any responsibility or liability with respect to such verification of the Shipment. If we choose to do such verification, our check will be limited to checking that the Products which are handed over to us match the description of the Products, quantity, colour, size, and/ or brand with the Product for which Return Request has been raised. Buyer's return request shall automatically stand cancelled in case the Products handed over to us do not pass the verification check. We will not entertain any further return request in case of any cancellation due to verification check.
Upon receipt of Reverse Shipment from the Buyer verification and checks are done that the Products which are handed over to us match the description of the Products, quantity, colour, size, and/ or brand with the Product for which Return Request has been raised within 48 hours after receiving the material.
Upon finding the Buyers claim right, if the Buyer has already paid for the Order, the order amount for the Product(s) shall be refunded to the Buyer.